Sometimes however, you may feel that you may wish to contact us to register a dissatisfaction.
Details of our complaint handling process are available in large-print text, cassette tape, and mp3, please contact us to request a copy.
We appreciate any sort of feedback, please contact us ASAP, so that we can discuss your issue.
Independent advice is available from Consumer Direct who can be contacted on 08454 04 05 06. (www.consumerdirect.gov.uk)
Complaints regarding NON code postal packets should follow the following procedure:
Please email :
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, call us on 0800 321 34 31, or write to : Cycle 4 U, 54-57 Allison Street, Birmingham, B5 5TH
Please provide us with as much of the following information as you can :
Date and time that the item was sent
Address that the item was sent from
Recipients address details
Detailed nature of complaint
Proposed resolution
Cycle 4 U will confirm receipt of the complaint within 7 days. Cycle 4 U will be back in touch within 28 days to decide on a conclusion to the complaint. If you are unhappy with the outcome then Stephen Young should be made aware of this in writing within 7 days, where further advise will be taken.
Complaints regarding our code postal packets should follow the following procedure:
1. Contact us either by email,
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, by writing to : Stephen Young, Cycle 4 U, 54-57 Allison Street, Birmingham, B5 5TH, or alternatively call us on 0800 321 34 31.
Please provide us with as much of the following information as you can :
Date and time that the item was sent
Address that the item was sent from
Recipients address details
Detailed nature of complaint
Proposed resolution
Send direct to Cycle 4 U : (you wish to use an alternative mail provider, however Cycle 4 U is more than willing to collect any complaint letters addressed to ourselves free of charge from any postcode within our operating area)
Cycle 4 U will confirm receipt of the complaint within 7 days Cycle 4 U will be back in touch within 28 days to decide on a resolution / conclusion to the complaint If you are unhappy with the outcome and wish to pursue the complaint further, then you can contact POSTRS, the Postal Redress Service (POSTRS). In this event, the POSTRS procedures become active.
This is an independent body whose role is to resolve disputes between licensed postal operators and their customers:
POSTRS, 24 Angel Gate City Road, London, EC1V 2PT, http://www.postrs.org.uk
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Tel: 020 7520 3766 Fax: 020 7520 3768
