We aim to provide an excellent level of service.
Sometimes however, you may feel that you may wish to contact us to register a dissatisfaction.
Details of our complaint handling process are available in large-print text, cassette tape, and mp3, please contact us to request a copy.
We appreciate any sort of feedback, please contact us ASAP, so that we can discuss your issue.
Independent advice is available from Consumer Direct who can be contacted on 08454 04 05 06. (www.consumerdirect.gov.uk)
Complaints regarding NON code postal packets should follow the following procedure:
Please email : sales@cycle4u.co.uk, call us on 0800 321 34 31, or write to : Cycle 4 U, 54-57 Allison Street, Birmingham, B5 5TH
- Date and time that the item was sent
- Address that the item was sent from
- Recipients address details
- Detailed nature of complaint
- Proposed resolution
Cycle 4 U will confirm receipt of the complaint within 7 days.
Cycle 4 U will be back in touch within 28 days to decide on a conclusion to the complaint.
If you are unhappy with the outcome then Stephen Young should be made aware of this in writing within 7 days, where further advice will be taken.
Complaints regarding our code postal packets should follow the following procedure:
1. Contact us either by email, sales@cycle4u.co.uk, by writing to : Stephen Young, Cycle 4 U, 54-57 Allison Street, Birmingham, B5 5TH, alternatively call us on 07961 659 273.
Please provide us with as much of the following information as you can :
- Date and time that the item was sent
- Address that the item was sent from
- Recipients address details
- Detailed nature of complaint
- Proposed resolution
Cycle 4 U will confirm receipt of the complaint within 7 days.
Cycle 4 U will be back in touch within 28 days to decide on a conclusion to the complaint.
If you are unhappy with the outcome then please contact The Postal Redress Service.
http://www.postrs.org.uk info@postrs.org.uk
